After Sales Service
Reliable After Sales Service
When the machine is complete, the customer can come to our factory for inspection and test.(All materials but machine are self-prepared by customers)
All machines are shipped with an operation manual which mentions the specification, name of parts, how to operate, how to clean, and trouble shooting, etc.
1. All of our machines are warranted to be free from defects in materials or workmanship for one year.
2. The warranty does not cover following: misuse, accident, modification, unsuitable physical or operating environment causing the machine fails.
3. A tool or spare parts are consumables, not covered under warranty.
4. Beyond the warranty period or warranty void, customer shall be responsible for all the expenses incurred such as component, freight charge, daily salary, flight charge, etc.
【Trouble Shooting Assistance】
1. Please inform us by email and describe the trouble situation with some photos & video for problem judgment.
2. After judging, we'll reply and give you solution: making adjustment, changing parts, or on-site service...
[Holiday Notice] 228 Peace Memorial Day 2019/2/28 - 2019/3/3
To All of Our Valued Customers, please be informed that our office will be closed for 228 Peace Memorial Day from 2019/02/28 till 2019/03/03. Business will resume as usual on 4th March 2019...Read More
[Expo Notice] 2018 Foodtech & Pharmatech Taipei
Show Hours : 9 a.m-5 p.m, June 27-30, 2018. Venue: Taipei Nangang Exhibition Center. Booth: L0828Read More
[Expo Notice] 2018 Singapore FHA
Singapore FHA 2018 has successfully finished! Ding-Han Machinery is glad to have your visit to our booth, it was our great pleasure to meat you there. Thank you for your time, we’ll contact...Read More