After Sales Service
Reliable After Sales Service
When the machine is complete, the customer can come to our factory for inspection and test. (All materials but machine are self-prepared by customers)
All machines are shipped with an operation manual which mentions the specification, name of parts, how to operate, how to clean, and trouble shooting, etc.
1. All of our machines are warranted to be free from defects in materials or workmanship for one year.
2. The warranty does not cover following: misuse, accident, modification, unsuitable physical or operating environment causing the machine fails.
3. A tool or spare parts are consumables, not covered under warranty.
4. Beyond the warranty period or warranty void, customer shall be responsible for all the expenses incurred such as component, freight charge, daily salary, flight charge, etc.
[Trouble Shooting Assistance]
1. Please inform us by email and describe the trouble situation with some photos & video for problem judgment.
2. After judging, we'll reply and give you solution: making adjustment, changing parts, or on-site service...